Customer Information

Important information to our clients!

VAT Regulations

As of 01.01.2015 the VAT rules in the European Union, for electronically operated stores have changed. All prices are final prices including value added tax to be considered in each country and are reported separately on invoices.

We apply the following classification for VAT collection from the perspective of our location in Germany:

• Private customers from EU: Invoices mention the VAT of the respective country in which the service is used

• Customers from Germany: Invoices do not mention the DE VAT (MwSt.) according to the § 19 UStG

• Customers from Third Countries (non-EU): Invoices do not mention VAT
   

* The assignment is followed automatically during the ordering process, where the customer indicates the country of residence. If you are already a customer and want to place a new order or renew an existing order, we encourage you to check the customer data in advance for accuracy and request for adjustment if necessary.  

Right of Withdrawal

In distance selling all private customers within the EU are entitled to a 14-day return policy that can be used without giving any reason. To comply with the duty to inform our customers about their rights, we will provide before, during and after the order, all the necessary information in the form of legal instructions and an electronic form. At this point you are free to use other channels for revocation as well.

Please note the exceptions to the right of withdrawal before you sign a contract with us. The right of withdrawal may result in premature termination or expulsion within individual services and digital goods, in the case that both parties agreed to the immediate execution of the contract. This includes for example; digital goods or individual services which are tailored exclusively for this order. If such a product falls under this exclusion, we indicate during the ordering process, immediately before placing the order by submission. This is the case with domain registrations and web hosting packages for instance. unfortunately, we can not process before the end of the withdrawal period of 14 days, if you do not accept this agreement.

For more information about please click here:   Conditions of Revocation

* You will be informed about your right to withdraw from the contract before ordering. After order you will receive a summary including the legal instructions to your right of withdrawal and the available contact information to submit your revocation.

Legal Information

The presentation of products and services on our website and at our network belonging providers does not constitute a legally binding offer, but indicates a catalog. By clicking the button "Complete Order", you make a binding confirmation to order the items in your shopping cart. The receipt of your order will follow immediately after the order has been submitted and does not constitute an acceptance of the contract from our side. The general Terms of Service (TOS) are accessible at any time through our website. You can check your order status and all related data after login to the Customer Service Panel. You will receive the login details by email directly after your order. The billing information are sent in the same time. You can make the payment transaction by using the prescribed payment methods. All products and services are digital goods and are delivered electronically, unless otherwise indicated. A physical shipping is therefore not required in most of the cases. We offer our communication and the content of our website and service areas in German and English, contract language is German.